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This is a translation provided for convenience. The Croatian text is the legally binding version; in case of any discrepancy, the Croatian text prevails. Hrvatski →
Terms and Conditions of Use
By accepting the terms of this agreement — and even if you do not read them — you are nonetheless obliged to comply with them.
WMD d.o.o. za usluge i trgovinu (hereinafter: WMD) provides internet services to legal entities and natural persons (hereinafter: the Customer).
For the purposes of understanding, interpreting and applying the provisions of these Terms of Use, the terms used in these Terms of Use shall have the following meanings:
1. Definitions
(a) Terms — the terms of use of WMD Hosting Services.
(b) Agreement — the agreement concluded between the Customer and the Provider on the provision of the Services, an integral part of which are these Terms, regardless of the form in which it was concluded.
(b) Provider — refers to 'WMD d.o.o. za usluge i trgovinu', A. Harambašića 10, 43000 Bjelovar, Croatia, VAT ID (OIB): 79460530595
(c) WMD Hosting — refers to the Provider of the Services.
(d) Website — refers to the Provider's website at wmd.hr
(e) Service — comprises all services listed on the Provider's Website which the Provider supplies to Customers within the scope of its business activity.
(f) Customer — the owner of the service; any natural or legal person using the Provider's services, including natural persons who qualify as consumers under the Consumer Protection Act.
(g) Content — any material, data and information (including third-party material) that the Customer publishes, stores or distributes by using the Service.
(h) Rules — the acceptable use rules set out in Article 5 of these Terms.
(i) Price List — the Provider's applicable price list, referred to in Article 10 of these Terms of Use, which the Provider publishes on its website and which the Customer confirms and accepts by concluding the agreement and accepting these Terms of Use.
(j) Guarantee — the 45-day guarantee the Provider offers for its shared hosting and WPS services. The guarantee does not cover other services such as domain registration, dedicated servers and SSL certificates.
(k) Customer — the Customer of the Service is deemed to be the person who owns the owner e-mail address from which the service was originally ordered. Where the person owning the e-mail address from which the service was originally ordered from the Provider is not also the person paying for the services the Provider supplies to the Customer on the basis of the concluded agreement and these Terms of Use, the Customer of the Service shall be deemed to be the person owning the e-mail address from which the service was ordered, while the person making the payment, being a different person from the Customer of the Service, shall not be deemed the Customer but shall be authorised solely to deal with invoices.
(o) Administrative e-mail address — the e-mail address from which the order was originally placed on the WMD Hosting website.
(l) Order — a written request by the Customer to lease the Service, created via the Provider's Website or by customer support.
(m) Service activation — the activation of the service refers to the date of activation of the Service leased by the Customer.
(n) Renewal quotation — a written order for the renewal of the Service lease, sent automatically to the Customer. It may also be sent by customer support at the Customer's request.
(o) Data subject — a natural person, in accordance with the General Data Protection Regulation (EU 679/2016).
(p) Controller — the legal person using the Provider's services; in certain cases it also refers to 'WMD d.o.o. za usluge i trgovinu', A. Harambašića 10, 43000 Bjelovar, Croatia, VAT ID (OIB): 79460530595
(r) Processor — 'WMD d.o.o. za usluge i trgovinu', A. Harambašića 10, 43000 Bjelovar, Croatia, VAT ID (OIB): 79460530595
2. Formation of the contractual relationship
WMD undertakes to provide the services professionally and to the best of its ability.
WMD Hosting provides the Services on the basis of an Agreement concluded between WMD Hosting and the Customer of the Service, of which these Terms form an integral part. By concluding the Agreement with the Provider, the Customer unequivocally confirms that it has read the content of these Terms of Use and accepts them in full as binding.
By purchasing and/or using WMD Hosting Services, the Customer agrees to the Terms of Use. If the time of signing or other digital consent cannot be established precisely, the Service shall be deemed activated upon acceptance of these Terms of Use, signature of the Agreement and payment in accordance with Article 10 of these Terms of Use. The Agreement is concluded at a distance and the Consumer Protection Act applies to it where applicable, that is, where the Customer is a natural person acting outside their trade, business, craft or profession.
The Agreement is concluded between WMD Hosting (the Provider of the Services) and the Owner of the Service, that is, the person owning the e-mail address from which the service was originally ordered. At the Provider's request, the Customer shall present to the Provider valid identification documents or other documents the Provider may consider necessary in order to establish the contractual relationship, in accordance with personal data protection legislation.
WMD Hosting reserves the right to amend or supplement these Terms of Use at any time, whereby they shall be made available to the public by publication on the Provider's website. The Provider may also specify particular rules of use or guidelines applying to certain products or services in different areas of the Website. The Customer is responsible for reviewing the Terms and the WMD Hosting Website with regard to any rules or guidelines on the use of the Services, amendments or supplements to the Terms, changes in prices and changes to the Services.
At the Customer's request, WMD may also provide the Customer with additional services from its offering, without the need for an annex. All provisions of the agreement shall apply to the additionally provided services as well.
3. Setting up the services, commencement and duration of use
The Customer may place an order using the Provider's Website, or by submitting a written or oral request.
Upon receipt of the order, the Provider will issue a quotation to the Customer for the Services ordered, which will be activated upon receipt of payment. The Provider's services are paid in advance. Advance payment is a precondition for the activation, provision and renewal of the Service. Payment shall be deemed made at the moment the funds are credited in full to the Provider's bank account. Payment shall be deemed not made until the funds are credited to the Provider's bank account, regardless of the payment method used, or if the full amount stated on the issued quotation, invoice or proforma invoice is not credited to the Provider's bank account.
The commencement of the Service is deemed to be the date of activation of the Service, except where the commencement of the Service is defined by a separate Agreement or arrangement between the Customer and the Provider. The Service runs from its commencement until the start of the expiry date (if the expiry date is 15 May, the service expires at the beginning of 15 May, that is, at midnight between 14 and 15 May).
Certain Services of the Provider have a specifically determined duration, expiry date and renewal conditions, defined in separate annexes to these Terms.
At any time during the Service, the Customer may establish the exact expiry date of the Service in the Customer area, by submitting a written request or by contacting Customer Support.
The Service ends on the expiry date, and after that date the Provider is no longer responsible for the operation and quality of the service provided. The Customer may extend the duration of the service by paying the renewal quotation, whereby the service is extended for a new paid period.
Notice and instructions for renewing the service will be sent by e-mail to the Customer's e-mail address at least 7 days before the service expires. The Customer may also request different methods and deadlines for expiry notifications. The Provider is not liable in the event that an expiry notice is not delivered.
If the Customer does not wish to renew the service, it is sufficient to confirm this in the Customer area, or by e-mail or ticket from the administrative e-mail address. If the Service is not renewed by the expiry date, the Service is deactivated automatically.
The Provider has the right to refuse a request for the provision of services:
a) If there is reasonable suspicion that the details of the Customer's identity or legal capacity are inaccurate or untrue;
b) If there is reasonable suspicion that the Customer intends to misuse the Services, or to enable a third party to misuse the Services;
c) If there is reasonable suspicion that use of the service will impair the stability of the service for other existing customers;
d) If pre-bankruptcy settlement, bankruptcy or liquidation proceedings have been initiated against the Customer, or if the Customer is over-indebted and/or unable to pay;
e) In other cases established by this agreement or on the basis of its own assessment.
f) Free PR publications on 130+ city and local portals and a free web billboard will be published free of charge only to promote the main hosting domain upon its activation. Changes for other domains are possible for an additional charge.
g) The Customer may collect reward points by recommending WMD services to new customers. 1 reward point equals EUR 0.1. Invoices/quotations may be activated or renewed with reward points only for the full amount. Euros and points cannot be combined, nor can the difference be topped up. Services may be renewed or activated with WMD reward points which the customer receives by recommending services to new customers. Reward points may be used only for the customer account to which they were awarded. Reward points cannot be transferred between customer accounts. If, after some time, a customer wishes to transfer a service or services from another customer account to the customer account on which the reward points for recommending that service were received, this is possible only after payment for the service; that service cannot be paid for with reward points.
3.1 Moving to a lower or higher priced service
During the lease period of a service, it is possible to downgrade the service, that is, to move to a lower-priced package, without a refund of the overpaid amount.
Moving to a higher-priced service, that is, upgrading the service, is possible at any time upon payment of the price difference.
4. Customer content
The Provider will not systematically monitor the Content that the Customer publishes, stores or distributes using the Service. The Customer alone is responsible for ensuring that its Content complies with the acceptable use rules and applicable law.
The Provider may, immediately and without prior notice, take corrective measures in respect of the Content, including removal of all or part of the customer's Content, disabling or suspending all or individual Services, and terminating this Agreement in the event of a breach of the Rules, a breach of the law, or on the basis of a court decision.
Where the Provider takes corrective measures due to a breach of the Rules or of the law, the Provider is not obliged to give the Customer any compensation, nor to refund funds paid for the use of the Services.
By this Agreement, the Customer accepts that WMD Hosting shall bear no liability towards the Customer or any third party for corrective actions taken in the event of a breach of the Rules, including the discontinuation of services.
The Provider may access and modify the Customer's content on the servers or over the network for the purposes of technical support, antivirus and antispam scanning, prevention of hacking attacks, backup, establishing a possible breach of the Agreement, and other needs necessary for the performance of the Agreement.
The Provider undertakes to keep the Customer's content as a business secret in accordance with personal data protection legislation, and not to disclose it to third parties without the Customer's consent, except at the order of a competent authority and in the cases defined by these Terms of Use.
5. Acceptable use rules
The Customer agrees that the Services will be used exclusively for lawful purposes. The laws of the Republic of Croatia apply to this Agreement and to the use of WMD Hosting Services.
Below is a partial list of activities that are prohibited while using the Service and which may lead to temporary or permanent suspension of the Customer account or the Service without prior notice. In no particular order, the Services may not be used for, in particular but not exclusively, hosting, exhibiting, displaying, disseminating, uploading, downloading, transmitting, transferring, distributing, reproducing, selling, linking to, or providing access to:
(a) Any Content or website containing material intended to promote illegal activity, or which is unlawful, threatening, obscene, offensive, harassing, defamatory, promotes hatred or breaches any part of this Agreement. The definition of such content is left to the free assessment of WMD Hosting;
(b) Any Content or website containing private or confidential data, including but not limited to credit card details, private telephone numbers, addresses or private e-mail addresses belonging to the Customer or a third party.
(c) Any Content or website which, in the Provider's opinion, is pornographic, sexually explicit, obscene or violent. The definition of such content is left to the free assessment of WMD Hosting;
(d) Any Content or website that incites terrorism, or violence against people, animals or property;
(e) Any Content or website that can be used for hacking or breaking into remote systems, or that can be used as an open HTTP proxy;
(f) Any Content or website that can be used, or is used, for a phishing attack (data theft);
(g) Any Content or website containing pirated software, malware, phreaking software, hacking software, password-cracking software, DDoS controllers, penetration testing software, as well as pages publishing links to such materials and/or instructions on how to use them.
(h) Unsolicited or bulk electronic mail (spam), including but not limited to the use of the server's SMTP service or a mail script to send spam via the server's infrastructure. Sending such messages to Usenet newsgroups is likewise not permitted.
In addition to the above, hosting game servers is also not permitted, due to potential problems with DDoS attacks and with their licensing.
5.1. Removal of content
The Customer bears full responsibility for the lawfulness, content, quality and truthfulness of information, applications, data, images, audio and video recordings and all other materials it offers and makes available via the web, e-mail or other internet services.
WMD Hosting does not assess or determine, nor is it obliged to assess or determine, the lawfulness, quality, ownership and copyright of published content which the Customer makes available via internet services. WMD Hosting fully dissociates itself from Content published by the Customer. The Customer agrees not to publish or transmit content protected by intellectual property rights (industrial property, copyright and related rights) without the consent of the owner or right holder.
WMD Hosting also reserves the right to remove Content that conflicts with the acceptable use rules set out in Article 5 of these Terms of Use. The definition of such content is left to the free assessment of WMD Hosting.
Should a third party establish that a breach of the Copyright and Related Rights Act has occurred, the Provider will refer the third party to the Customer. By accepting the Terms of Use, the Customer declares that it is aware of the obligations and limitations aimed at protecting copyright and other related rights.
6. Rights and obligations of the Customer and the Provider
6.1. Obligation to keep contact details accurate
The Customer is responsible for providing an e-mail address that is not part of the Service and does not depend on the Service, so that two-way communication remains possible. Should contact be required, the e-mail address provided will be used for that purpose.
It is the Customer's responsibility to ensure that its contact details are current and up to date at all times while using the Service. The Provider is not liable for the Service being inactive due to outdated contact details, or due to e-mail filters on the Customer's side that prevented the Customer from receiving notices.
The Customer may check or change these details in the Customer area, or may contact the Provider's technical support by e-mail, telephone or chat. Providing false contact information of any kind may lead to termination of the Service and of this Agreement without prior notice to the Customer.
6.2. Obligation to pay on time
Before the Service expires, the Provider will send the Customer expiry notices and renewal quotations by e-mail. Expiry notices are sent several times before expiry, depending on the type of Service. Renewal quotations for Services with a time limit relate to the period from the expiry date of the Service until the end of the next billing period. The billing period of a Service with a time limit is determined at the time of ordering. The Customer may request a change of billing period for Services with a time limit by sending a written request to the Provider.
The Customer is obliged to pay the renewal quotation in good time, before the expiry date of the Service, unless the Service has been cancelled in good time.
In the event of late payment of the renewal quotation, the Provider will discontinue provision of the Service. The Provider notifies the Customer of the discontinuation by e-mail, as it does before the expiry of the Service in accordance with Article 3. If the Customer suffers loss or damage due to late payment beyond the expiry date of the service, the Provider shall not bear the costs, nor be liable for the Customer's loss or damage.
6.3. Obligation to keep data confidential
The Customer undertakes to take appropriate technical, personnel and organisational measures to protect against unauthorised disclosure and use of access details, such as the username and password, received from the Provider.
The Customer is obliged to keep all customer data confidential and accessible only to those persons who need to know such data, and to ensure that those persons are aware of the confidential nature of such data. The Customer will comply with the authorisation and security procedures relating to use of the Services.
6.4. Backups and data loss
Making backups of the Customer's data is the Customer's responsibility. The Provider's backup service makes backups of the Customer's data, but the Provider is not responsible for the data contained within the customer's Content. By accepting these Terms, the Customer agrees to take responsibility for its own data and to make its own backups independently of the Provider.
If the Customer's account is cancelled, or is not renewed, the Customer's content in the form of a backup archive will remain available for a further 30 days from expiry of the service. At any time within 30 days of expiry, the Customer may reactivate the customer account. The Provider is not obliged to give the Customer access to the archived content or to send a copy of the content if the Customer has not renewed the service. The Provider also cannot give any guarantees as to the availability of the backup after that period.
The Provider does not guarantee the security of data transmitted over the Internet. The Provider also does not bear the costs of any damage arising from the Customer's Content being downloaded where that Content is publicly available over the internet.
6.5. Use of bandwidth limits and electronic mail
The Customer is allocated unlimited bandwidth.
The Provider also reserves the right to limit the number of incoming or outgoing e-mail messages at any time. At the Customer's request, the Provider will decide on setting a new limit, taking into account the lawfulness of the use of the services and the technical possibilities.
6.6. Domain registration as part of a new web hosting service
If the web hosting service the Provider supplies to the Customer also includes domain registration, or domain transfer and renewal for the first year of use of the web hosting service, then upon renewal of the web hosting service after the first year of use, the applicable price list for renewal of the Customer's domain registration will apply, as it will upon renewal of a web hosting service with a break of less than two years.
6.7. Access to customer support
The Customer acknowledges that correct use of the Services requires a certain level of knowledge relating to electronic devices, computers, software, use of the internet, network protocols and similar, and that the Provider does not make such knowledge available nor provide training in it. The Customer will attempt to resolve problems with use of the Service that are not connected with difficulties in the normal operation of the servers, network services or other parts of the Provider's infrastructure, on its own or with the help of a third party.
The Provider will provide the Customer with customer support by the means of electronic communication listed on the Provider's Website and during the working hours stated on the Provider's website.
The Customer undertakes to treat the Provider's customer support with due respect, without swearing, insults or any form of harassment. If the Customer openly acts towards customer support contrary to the norms of good conduct, the Provider will warn the Customer of this, and if the Customer continues with such behaviour, the Provider may unilaterally terminate the Agreement without refunding the amounts paid.
6.8. Ownership of the Service
The Owner of the Services is deemed to be the person who owns the owner e-mail address from which the service was originally leased, or, in the case of a domain, the person listed as the owner in the whois database for that domain. Requests for a new password and access to the control panel, changes to the hosting package, changes to a quotation and similar may be approved only upon a request from the administrative e-mail address.
If the owner wishes to authorise a third party to work with the leased services (technical or webmaster contact), this must be confirmed in the form of an e-mail or ticket from the administrative e-mail address.
If the owner wishes to transfer ownership to another person, this must be confirmed in the form of an e-mail or ticket from the administrative e-mail address, together with confirmation from the person to whom ownership is being transferred.
Responsibility for, and any disputes over, ownership of services, domains, copyright in the design and similar must be resolved by the owner of the hosting package.
The person or company to whom quotations and invoices for web hosting services are addressed is deemed to be the Owner of the Service, since the details for quotations and invoices are taken from the customer profile on which the Service is leased.
6.9. Infrastructure maintenance
So that the Provider can ensure the best possible level of service for Customers, the Provider will carry out regular infrastructure works. Wherever possible, all infrastructure works (maintenance of hardware and software components) will take place at a time announced in advance.
6.9.1. Planned maintenance
Planned infrastructure works will take place at a time announced in advance, in the period from 23:00 to 07:00 Croatian time.
In the case of planned infrastructure works for which service unavailability of more than 15 minutes is expected, the Provider will notify the Customer at least 48 hours in advance.
6.9.2. Unplanned maintenance
Unplanned maintenance means infrastructure works arising as a result of system analysis, problems in system operation and similar, which must be carried out as soon as possible in order to ensure the stability of the infrastructure.
In the case of unplanned infrastructure works, the Provider will endeavour to carry out the works in the period from 23:00 to 07:00 Croatian time. The Provider will announce unplanned works in advance where this is possible.
6.10. Service availability
The Provider undertakes to provide service availability of 99.9% per month.
Availability is measured by the Provider's automated monitoring at 15-minute intervals, as the proportion of checks in which the services on the server were available. The Provider keeps a record of availability and, at the Customer's request, provides a report for the requested period.
The following are not taken into account in the calculation of availability: announced maintenance under Article 6.9.1, interruptions caused by the Customer's content or by exceeding the resources of the leased package (Article 7.1), force majeure (Article 13), and unavailability caused by factors outside the Provider's infrastructure.
The services are provided from servers located in the European Union.
If the Provider does not achieve the committed availability, the Customer has the right to lodge a complaint in accordance with Article 11 of these Terms of Use.
6.11. Security incidents
The Provider notifies the Customer without undue delay, and no later than 60 minutes from confirmation of an incident affecting the availability, integrity or confidentiality of the Customer's data or of the Service. The notification states what happened, what is affected, what has been done and what the Customer needs to do.
Where the Provider acts as a processor in the processing of personal data, notification within the same period enables the Customer, as controller, to fulfil its obligations under Article 33 of the General Data Protection Regulation.
7. Shared hosting
Among other things, the Provider sells shared hosting technology. Because of the nature of shared hosting, in which the Customer is an individual user of a common shared environment and may adversely affect other users, the Provider reserves the right, at any time, to monitor the Customer's data and to take measures to prevent damage to the servers, the network or other users. Such measures may include suspending and modifying websites, blocking access, redirecting domains or IP addresses, and other actions.
Customers who lease a shared web hosting Service may not resell web hosting to third parties as resellers. If the Customer wishes to do so, the Customer may become a reseller of the Provider's services, subject to previously agreed conditions and a concluded agreement with the Provider.
7.1. Hosting package resources
The Customer is aware that several shared and reseller hosting packages reside on the same server and that they all share the common resources of that server. The Provider reserves the right to impose limits on resource use in order to improve the overall customer experience. The Customer agrees to these limits and is obliged to comply with them. A single hosting package may contain several domains and their websites. If several domains are set up on a package, all domains share the total resources of the hosting package.
The resources of a hosting package are defined by the package description on the Provider's Website in the Web Hosting section, and relate to disk space, the number of additional (addon) domains, the number of e-mail accounts, the number of subdomains and parked domains, the number of MySQL or MSSQL databases, the number of FTP accounts, and the number of e-mail messages sent per hour (500 is the standard setting). Bandwidth (traffic) is not limited.
If for any reason the customer exceeds the limits, the Customer will be notified of this, either by support or directly by the system. In that case the Customer is obliged to act on the notification and return within the limits of the leased hosting package. If the Customer ignores the notification and does not bring its consumption back within the bounds of the leased package within 48 hours of receiving the notification, the Provider reserves the right to temporarily disable the Service. The Provider is not liable for the Service being inactive due to the limits of the leased Service being exceeded.
8. Domain registration
By accepting these terms, the Customer confirms that it is familiar with and accepts the registry rules for the relevant top-level domain and undertakes to comply with them fully.
The Customer understands that placing an order for domain registration, renewal or transfer does not guarantee that the Provider will be able to complete the procedure. The Customer agrees that where an order can only be partially fulfilled, the Agreement is concluded only for the Services successfully performed (for example, of 8 domain registrations ordered, only 4 were successfully registered, so the agreement is deemed concluded for the four successfully registered domains).
If the domains the Customer ordered and paid for have in the meantime been taken by a third party, the Provider will notify the Customer of this and offer the choice of registering another available domain or a refund of the amount paid for the domains that cannot be registered.
The Provider bears no liability if a paid domain has in the meantime been taken by a third party in the period between the order and the payment, nor in the event of errors with the API connection to the domain registries that check whether the ordered domain is available.
The domain name cannot be changed after payment and registration.
8.1. Premium domains
Premium domains are domains which the domain registry reserves in advance as domains of higher (purchase) value. Such domains appear as available domains, but their exact annual fee cannot be known in advance when checked during the ordering process. If the Customer orders and pays the Provider for a premium domain which is available in the registry but does not have the standard purchase price of other domains in that TLD, being instead a domain of higher purchase value than the standard price (a so-called premium price), the Provider will notify the Customer of this and offer the choice of registering another domain at the standard price instead of the premium domain, or a refund of the amount paid for the domains that cannot be registered.
The Provider bears no liability for a situation in which, upon domain registration, it turns out that the paid domain is in fact a premium domain.
The Customer agrees and consents to modification of the Customer's contact information entered into the registry of certain TLDs (top-level domains) where this is expressly necessary in order to meet the Customer's requirements. This includes, but is not limited to, TLDs which require the Customer to have a local presence in the country of the TLD registry.
The Provider reserves the right to change the contact information for domains temporarily — and only for the duration of the domain transfer process — for the purpose of transferring the domain between registrars. The Provider is obliged to restore the contact details immediately after the domain transfer process is completed. If the Provider fails to update the contact information in good time, the Customer is obliged to notify the Provider of this and to allow it a certain period to update the Customer's contact information.
In the period between registration of the domain and publication of content on the domain, the Provider may publish any information and content on the domain, whether its own or that of third parties, in particular about its offering and services. Content published by the Provider must not be detrimental to the Customer's interests.
The Provider must remove content published on the domain immediately after the Customer makes its own content available for publication. The Provider also has the right to publish its own content for domains or hosting for which the Customer has not paid an invoice or has not received a new quotation from the Provider.
8.2. Trade marks
If an ordered domain contains a trade mark to which a third party lays claim, the Provider reserves the right to require from the party ordering the domain confirmation that it has the right to use the trade mark, or evidence of registration and protection of the trade mark, before registering the paid domain. If the Customer, that is, the payer, does not have the right to use the trade mark, or cannot prove that right, the registration or the protection of the trade mark, the Provider will refuse to register the domain and offer the Customer the choice of registering another domain not containing the trade mark, or a refund of the amount paid for the domains that cannot be registered.
If the Provider registers, in the name and on behalf of the Customer, a domain containing a third party's trade mark which the Customer has no right to use, the Customer alone bears liability for damage towards the third party, and the Provider reserves the right to claim compensation from the Customer in the event of shared liability.
8.3. ICANN, accredited registrars and domain registries
By accepting these terms, the Customer accepts the rights and obligations laid down by ICANN and by the domain registries, which are compliant with the General Data Protection Regulation.
ICANN requires the Customer to provide genuine and verifiable contact information for registered domains. Upon registration or transfer of a domain, the registrar (or the registrar's provider) will require the Customer to confirm its contact information, and provision of that data is deemed a precondition for the provision of the service.
By accepting these terms, the Customer also accepts the rights and obligations laid down by the ICANN-accredited registrars and the domain registries which the Provider uses as its business partners, which require the Customer's data to be provided, and provision of that data is deemed a precondition for the provision of the service.
At the Customer's request, the Provider will act as an intermediary with the internet domain registration organisation and, in accordance with that organisation's rules, register or renew the requested internet domain in the Customer's name if the requested internet domain is available. When submitting a request for registration or renewal of any .hr domain (including com.hr), the customer declares that it is familiar with the provisions of the applicable Ordinance on the organisation and management of the national top-level internet domain (NN 83/2023) and accepts them in full.
By accepting this agreement, the party ordering a .hr domain confirms that it has read and understood the Ordinance on the organisation and management of the national top-level internet domain (NN 83/2023): https://domene.hr/portal/files/HRTLDpravilnik2023_hr.pdf?20230725-1
The Customer may read the terms of use of the registries and registrars here:
The process of confirming and changing contact information requires the Customer to have a valid e-mail address to which the request for verification of contact information will be sent. The Customer is obliged to confirm its identity by taking the appropriate action described in detail in the e-mail message sent to the e-mail address it indicated when ordering the services.
If the Customer does not take the appropriate action, the registrar may suspend the domain within 15 days.
The Provider is not liable for any damage arising from suspension of a domain due to the Customer's failure to confirm contact information. The Provider is likewise not responsible for the delivery of e-mail messages to the Customer.
8.4. Domain lease period
Domains are registered for a specific lease period, as a rule one year or several years, and have an expiry date indicated in the domain registry, after which the domain may be deactivated and/or deleted at any time, depending on the procedure laid down by the particular top-level domain registry.
The Customer is obliged to pay the Provider's domain renewal quotation by the expiry date of the domain. If the Customer fails to pay the domain renewal by the expiry date of the domain, the Provider is not obliged to provide the service at the same price stated in the quotation, and may refuse to renew the domain and/or require a surcharge on account of the higher costs of renewing an expired domain, of which it will notify the Customer in good time.
Notice and instructions for renewing the service will be sent by e-mail to the Customer's e-mail address 7 days and 5 days before the domain expires. The Provider is not liable in the event that an expiry notice is not delivered.
The Provider bears no liability for damage caused to the Customer by the Customer paying for the service after the expiry date of the domain, including but not limited to damage due to inactivity, suspension or deletion of the domain.
9. Reseller responsibility for customers
Resellers are responsible for supporting their own customers, who act as third parties towards the Provider. The Provider does not provide technical support to third parties, that is, to the reseller's customers. For security reasons, all support requests must be submitted by the reseller in the name and on behalf of its customers.
Resellers are also responsible for all content and activity under their customer account. The Provider will hold the reseller responsible for any activity of its customers that breaches the law or the acceptable use Rules.
10. Prices and payment terms
The prices of the Services are defined by the applicable Price List, unless otherwise defined by a Special Agreement. The Price List is published on the Provider's Website, and by concluding an agreement with the Provider the Customer confirms that it is familiar with the Provider's applicable Price List and accepts it in full. The Provider is entitled to change the Price List and make it available in accordance with applicable regulations.
The Provider's services are paid in advance. Advance payment is a precondition for the activation, provision and renewal of the Service.
The amount the Customer pays for a service will never increase between the date of purchase and the expiry date of the purchased service, unless there is a different written arrangement with the Customer, and except where the price of the service charged to the provider by its own supplier increases by an amount equal to or greater than 10% of the initial price. In that case, the provider is entitled to increase the price of the service charged to the Customer, even before the expiry of the purchased service for the individual billing period. In that case the provider will amend these Terms of Use and will separately notify the Customer of that circumstance in writing, no later than 8 (eight) days before the new price takes effect. In such a case the Customer is entitled to terminate the contractual relationship with the Provider without charge.
The Provider reserves the right to change prices for the next billing period for Services with a time limit.
The Provider reserves the right to change the technical characteristics of the Services during the term of the Service, as well as the right to increase the amount of resources within a web hosting package at any time.
If the Customer does not agree with a change in price or in the technical characteristics of the Services, the Customer has the right to terminate the agreement in accordance with the provisions of Article 12 of this Agreement.
The Provider accepts the following payment methods:
IMPORTANT: For payments in foreign currency, the customer bears the payment transaction costs that may arise (internet payment fees, bank charges and similar).
Payment shall be deemed made at the moment the funds are credited in full to the Provider's bank account. Payment shall be deemed not made until the funds are credited in full to the Provider's bank account, regardless of the payment method used, or if the full amount stated on the issued quotation, invoice or proforma invoice is not credited to the Provider's bank account.
If the Customer overpays a quotation, invoice or proforma invoice above the amount requested, or if part of the ordered service cannot be performed by the Provider, the excess amount, that is, the value of the unfulfilled part of the Service, will be recorded on the Customer's account with the Provider as customer credit in the Customer area. The Customer may use the customer credit to reduce future payments or request a refund to its bank account, less the costs of the refund transaction. The Provider does not pay interest on customer credit.
The Provider issues invoices in electronic form in accordance with the Value Added Tax Act and the Value Added Tax Ordinance. By accepting the Terms of Use of the services, the Customer agrees to invoices being issued in that form as an electronic document in accordance with the Electronic Document Act. For the purposes of the Value Added Tax Ordinance, an invoice in electronic form issued as an electronic document also includes an invoice signed with an electronic signature in accordance with the legislation on electronic identification and trust services.
11. Complaints
The Customer is obliged to report a claim in good time, and the Provider to consider the Customer's request in good time.
The Customer has the right to lodge a written complaint at the company's place of business, in writing or by e-mail. WMD undertakes to respond to a complaint promptly, and no later than within 15 days of receiving the complaint.
In the event of misuse or breach of the Rules of Use, the Provider reserves the right to withhold the service immediately and to terminate the agreement unilaterally, without further explanation and without refunding the amounts paid.
The Provider has the right to reject a claim where it does not concern an omission on the part of the Provider. For example, if the Customer ordered a service by mistake and the Provider duly delivered the service to the Customer, the Provider is not obliged to refund the amounts paid.
The Customer has the right to make a claim under the Guarantee subject to the conditions set out in Article 11.3.
11.1. Domains
The Customer may request a refund for .hr and com.hr domains within 14 days of registration, transfer or renewal of the domain.
The Customer must contact the Provider in good time so that the Provider can process the refund in a timely manner and before the deadlines stated above expire.
For other domains in the offering, the Provider does not make refunds.
11.2. SSL certificates
The Provider procures SSL certificates on the Customer's behalf from the SSL certificate issuer.
A refund for the renewal or purchase of an SSL certificate depends on the rules of the SSL certificate issuer. Upon a valid request, the Provider will issue a refund if the SSL certificate issuer permits this.
The SSL certificate issuers through which the Provider procures SSL certificates for the Customer offer their own warranty, which does not form part of the Guarantee provided by WMD Hosting and, as such, is not binding on WMD Hosting.
11.3. Guarantee
The 45-day guarantee statement applies to shared web hosting and WPS packages. The guarantee does not cover dedicated servers, domain registration or SSL certificates.
If the Customer has sent the Provider a written request in good time, in which the Customer complains of defects in the service it uses and which the Provider supplies to it in accordance with these Terms of Use, and if such a request is justified, the Provider will remedy those defects within a reasonable period, which may not exceed 45 days, and enable the Customer to receive the service free of defects. Should the Provider fail to remedy the defects in question within that period, it will, at the Customer's request, refund the amount paid to the customer within 15 days of receiving the refund request.
If an additional service falling outside the Guarantee (a domain, SSL certificate, etc.) was ordered together with the hosting service, the refund amount will be reduced by the price of the additional service. The additional service remains available to the Customer until the end of its lease period.
12. Cancellation of the Service, suspension of the Service, permanent discontinuation of the Service and termination of the Agreement
If the Customer wishes to cancel the Service, the Customer will notify the Provider before the Service expires. The Customer may cancel a Service that has been paid in full by cancelling it in the Customer area or by sending a request by e-mail or ticket from the administrative e-mail address.
The Provider may permanently disable use of the Service in the event of a breach of any article of the Terms of Use.
The Provider may permanently disable use of the Service if the Customer does not renew the service. This shall not be deemed cancellation of the Service. The Service is deemed cancelled only if the Customer confirms cancellation of the Service in writing; otherwise it is merely a suspension of the Service. The Service must be paid in full before it can be cancelled.
If the service is cancelled by the Customer, the Provider is not obliged to refund amounts already paid.
13. Disclaimer of liability
The Provider shall not be liable for damage, lost profit, or material or mental distress which the Customer or third parties may suffer as a result of non-compliance with these Terms of Use. Having regard to the nature of the Provider's business, which is the subject of these Terms of Use, the Provider's liability for damage caused by its ordinary negligence is excluded. This applies to the Provider's liability to compensate ordinary damage and lost profit, and to pay fair compensation for non-material damage, in accordance with the Civil Obligations Act.
The Provider is not liable for damage arising due to force majeure, or due to external, extraordinary and unforeseeable circumstances arising after conclusion of the agreement which the Provider could not prevent, remove or avoid. The Provider is not liable for services or products delivered by any third party which are connected with or dependent on the Provider's Services.
14. Privacy policy
The Provider may, without further consent or notice to the Customer, disclose any information about the Customer to the authorities empowered to receive it, in the manner prescribed by applicable law.
Our customers' privacy is a priority for us and we do everything we can to preserve the confidentiality of their data. We protect our customers' data in accordance with the General Data Protection Regulation (GDPR) and the Act on the Implementation of the General Data Protection Regulation. The information customers enter online when ordering is stored in our customer database and used only for the purposes stated in the agreement. We do not pass on or sell that information to third parties. By placing a written or oral order, customers give their consent to the processing of personal data for the purposes stated in the agreement. All data entered on our pages is protected against misuse. The website and the customer area use SSL encryption technology to protect information. Our customers have, at all times, the right of access to and inspection of their data and the right to correct and change personal data if the data is incomplete or inaccurate, via the customer area; the right to be informed about the processing of personal data; the right to data portability; the right to lodge an objection; the right to withdraw consent (the consequence of refusing to provide data is that the agreement cannot be concluded and performed); and the right to erasure in cases such as the purpose of processing ceasing, withdrawal of consent, or the lodging of an objection. We retain personal data for as long as is necessary to perform the service we provide, for archiving purposes, and in accordance with legal requirements and tax and accounting rules.
15. Notice on how consumers may lodge complaints
In accordance with the Consumer Protection Act, we inform consumers that they may submit a complaint in writing to the address:
WMD d.o.o. za usluge i trgovinu
Augustina Harambašića 10
43000 Bjelovar
By e-mail: info@wmd.hr
The Provider will give the Customer a written response to a complaint received, sent to the Customer's address, within 15 days of receiving the complaint.
16. Withdrawal from the agreement
Calculation of the withdrawal period
You may unilaterally withdraw from the agreement within 14 days without giving a reason.
The withdrawal period runs from the day the agreement is concluded. If you have expressly requested that provision of the service begin before that period expires, you are obliged to pay a proportionate part of the service performed up to the moment of withdrawal.
In order to exercise the right to withdraw from this Agreement, you must inform us of your decision to withdraw before the period expires, by an unequivocal statement sent by post, fax or e-mail, stating your name and surname, address, telephone number, fax number or e-mail address. You may also use the attached model withdrawal form, which you can download here (clicking downloads the form).
You may also complete the withdrawal form electronically and send it to us at info@wmd.hr. We will send you confirmation of receipt of the withdrawal notice by e-mail without delay.
Refund of the amount paid
In the event of withdrawal from the agreement, each party is obliged to return to the other what it received under the agreement, in accordance with the provisions of the Consumer Protection Act.
The right to unilateral withdrawal is excluded in the cases prescribed by the Consumer Protection Act. Further information on the buyer's right of withdrawal can be found at this link: Consumer Protection Act
17. Jurisdiction
Relations between the contracting parties not governed by this agreement are subject to the applicable regulations of the Republic of Croatia.
The contracting parties will attempt to resolve any disputes relating to the agreement by mutual agreement; failing that, the court in Bjelovar has jurisdiction.
18. Final provisions
The agreement constitutes the entire agreement between the contracting parties. All statements, assurances, promises and conditions not set out in the agreement shall not be understood to contest, alter or affect the provisions of the agreement in any way.
The agreement supersedes all previous oral, electronic or written arrangements between the contracting parties.
The Customer confirms that, before accepting the agreement, WMD provided it with all useful information relating to the services it provides.
The contracting parties confirm that, before accepting the agreement, they fully understood the agreement and that every provision of the agreement is legible and clear.
The Provider last amended these Terms of Use on 13 August 2026. The valid version is always the one published on the Provider's website.